Privacy Policy
1. Introduction
1.1 Oddies Textiles (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or interact with us in any way.
1.2 We comply with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect and process the following personal information about you:
- Name
- Email address
- Delivery address
- Billing address
- Payment details
- Phone number
- Purchase history
- IP address and device information
2.2 Non-Personal Information
We may also collect non-personal information about your visit to our website, including browsing patterns, pages viewed, and the time spent on our site.
3. How We Use Your Information
We may use your personal information for the following purposes:
3.1 Order Processing: To process and fulfill your orders, including delivery and payment processing.
3.2 Customer Service: To respond to your inquiries, handle complaints, and provide support.
3.3 Marketing: With your consent, to send you promotional materials and offers via email or other communication channels. You can opt-out of marketing communications at any time.
3.4 Website Improvement: To monitor and analyze trends, usage, and activities on our website, improving our services and user experience.
3.5 Legal Compliance: To comply with any legal obligations, including fraud prevention and anti-money laundering regulations.
4. How We Share Your Information
4.1 We do not sell, trade, or rent your personal information to third parties.
4.2 We may share your personal information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Delivery and courier services
- IT service providers
- Marketing platforms (e.g., email marketing services)
4.3 We may also disclose your personal information if required by law or to protect our rights, property, or safety, or that of our customers or others.
5. Data Security
5.1 We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
5.2 While we strive to protect your personal data, no system is completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
6.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6.2 Once your personal information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
7.1 Right to Access: You have the right to request access to the personal information we hold about you.
7.2 Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
7.3 Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
7.4 Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
7.5 Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another controller.
7.6 Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
7.7 Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
8. Cookies
8.1 Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site and improve your experience.
8.2 You can manage your cookie preferences through your browser settings. For more information about cookies, please see our Cookie Policy.
9. Third-Party Links
9.1 Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
10.1 Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us, and we will promptly delete the information.
11. Changes to This Privacy Policy
11.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify you via email. Please check back regularly to stay informed of any updates.
